Roadside assistance for personal safety.
When something doesn't feel right — online, in a relationship, at home or overseas — Kite Assist gives you and your family guidance, a call-back service and a 24/7 response team.
How it works
Set up once, and everyone who matters knows how to reach us.
Join
Choose a membership and create your login.
Add your people
In the Membership Area, add the member's details and up to 3 family members or friends as support people.
Save our contacts
Save our email, SMS and phone number in your phone — and ask your support people to do the same.
How we respond
Support starts early, before anything has happened. We step up only as far as the situation needs.
Guidance
Describe what's worrying you and get practical next steps.
Chat call-back
Request a call-back. We reply within 1 hour during the day, and the next morning overnight.
24/7 phone line
Our frontline team takes the details and a qualified responder calls you back as soon as possible.
Threat confirmed
Specialist responders take over your case and coordinate the right support.
Privacy for young people
Young people need to be able to ask for help without fear of who will find out.
Before a threat is confirmed — guidance, call-backs and phone consults — a young person under 18 can talk to us anonymously. We don't tell their parents or support people.
If a threat is confirmed, we will inform the support people on the membership so they can help keep the member safe.
We will always act on immediate danger and follow child-safeguarding and reporting laws where we must.
Membership
One membership covers a member and up to 3 support people.