Membership Area
Log in to add your member details and support people, and to get help.
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Your Membership Area
Everything you need to get help, and the people we'll contact if a threat is confirmed.
Ask for guidance
Not sure if something is serious? Describe what's happening — for example, harassment on social media, or worry about a daughter's relationship — and we'll guide you.
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We'll reply within 1 hour during the day, and the next morning overnight. If it can't wait, call us.
Request a call-backCall us 24/7
Our frontline team takes the details and a qualified responder calls back as soon as possible.
Call nowSave our contacts in your phone now, so you're not searching for them when it matters. Ask each support person to save them too.
"Save to my phone" downloads a contact card. On iPhone, tap it and choose Create New Contact; on Android, open it with Contacts.
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Who we tell, and when
Guidance, call-backs and phone consults
No threat has been confirmed. If the person asking for help is under 18, they stay anonymous — we don't tell parents or support people.
A threat is confirmed
Our specialist responders take over the case, and we inform the support people on the membership so they can help.
Immediate danger and the law
We will always act to protect someone in immediate danger, and we follow child-safeguarding and reporting laws in each country.